At Tivi Wave, we stand behind the quality of our dedicated hosting services. Our refund policy is designed to provide you with confidence and assurance in your investment.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for our dedicated hosting services. If, within the first 30 days of service initiation, you find our offerings unsatisfactory or not aligned with your expectations, you are eligible for a full refund. This guarantee is applicable to the hosting fees paid and excludes any additional services, fees, or add-ons.
Requesting a Refund
To initiate a refund, please contact our support team at info@tiviwave.site within the 30-day period. Clearly state the reasons for your dissatisfaction, and our team will guide you through the refund process. Refunds are processed promptly upon approval.
Exclusions
Please note that our refund policy does not cover additional services, domain registration fees, or any fees associated with third-party services. The 30-day money-back guarantee applies only to the hosting fees paid.
Cancellation and Refund Timeline
Upon initiating a refund request, your hosting services will be promptly canceled. The refund amount will be processed to the original payment method and may take a few business days to reflect in your account, depending on your financial institution.
Our Commitment to Your Satisfaction
Our refund policy is a testament to our commitment to providing hosting solutions that meet and exceed your expectations. We appreciate your trust in Tivi Wave and strive to ensure your satisfaction with our dedicated hosting services.
For any further inquiries or clarification regarding our refund policy, please do not hesitate to reach out to us at our address: 20-22 Wenlock Road, London, England, N1 7GU. Contact us via email at info@tiviwave.site. Your hosting satisfaction is our priority.